Mary Josie V.

Sales Development Representative (SDR) | Customer Support & Technical Assistance I am an experienced Customer Service and Technical Support Specialist with over 10 years of expertise across telecommunications, hospitality, retail, and IT support industries. I’ve handled diverse roles such as B2B Technical Support, Outbound Sales, Customer Relations, and Mentorship/Training, consistently delivering excellent service and exceeding performance targets. 🔹 Customer Support (Inbound & Outbound): Assisted clients across multiple industries, including Samsung B2B support and Greenkey Customer Service, providing quick resolution for inquiries, troubleshooting, and escalations. 🔹 Technical Support: Skilled in troubleshooting hardware/software issues, account management, CRM handling, and documentation for smooth workflow. 🔹 Sales & Retention: Former Outbound Sales Agent for Virgin Mobile UK, successfully upselling services, retaining customers, and exceeding sales targets. 🔹 Hospitality & Retail Service: Provided seamless booking support, property management assistance, and guest relations to ensure customer satisfaction. I am highly adaptable, detail-oriented, and results-driven, whether working independently or as part of a team. I pride myself on strong communication, problem-solving, and client-first service—making sure customers feel valued while businesses achieve their goals. If you’re looking for a dependable and versatile professional who can handle customer support, technical assistance, or sales campaigns, I’d be glad to support your business needs.