Hoda A.

I’m a Customer Service and Quality Specialist with experience supporting clients, solving problems, and ensuring service excellence. In my previous role, my responsibilities were divided between assisting customers directly and evaluating service quality within the team. On the customer side, I handled inquiries, managed bookings, and resolved post-service issues quickly and professionally, always making sure clients were satisfied. On the quality side, I audited team performance, monitored calls, and provided feedback to improve accuracy, efficiency, and consistency. This mix of responsibilities gave me a strong eye for detail while keeping a client-first mindset. ✅ What I bring: Skilled in multichannel support: calls, live chat, and email Strong problem-solving and communication skills Experience auditing, coaching, and maintaining service quality Reliable, adaptable, and client-focused approach I also worked as a Freelance English Instructor, which strengthened my ability to connect with people from different backgrounds and make communication simple and effective. If you’re looking for someone who can deliver outstanding customer support while ensuring top-quality service, I’d be glad to collaborate with you! Customer Experience, Customer Retention, Helpdesk Support, Ticket Management, CRM Tools, Service Quality, Auditing, Coaching, QA Reviews, Remote Support, Technical Support Customer Support Specialist, QA Specialist, Zendesk Expert, Shopify Support, eCommerce Customer Care, Customer Service, eCommerce Support, Zendesk, Shopify, Quality Assurance, Live Chat, Email Support ,Quality Evaluator , QA Auditing ,Call Monitoring ,Service Audits, Performance Audits, Agent Coaching, Feedback & Training ,Workflow Optimization ,Process Improvement ,SLA Tracking ,CSAT Analysis, Data-Driven QA,