Adrian C.

I can manage your customer support, work inside Shopify, handle customer escalations, lead a support team, and manage PayPal/Stripe/Shopify payment disputes. With 7+ years of experience supporting high-growth eCommerce, SaaS, and travel brands, I don’t just answer tickets, I protect your bottom line. Armed with a degree in Business & Management, I manage customer operations with a deep understanding of both customer satisfaction and business profitability. Here's how I can add immediate value to your team: ✔ Chargebacks & Disputes: Expert handling of PayPal, Stripe, and processor disputes, including building ironclad evidence submissions to win your money back. ✔ E-Commerce & Shopify Operations: Managing order tracking, fulfillment, inventory updates, refunds, and complex escalation handling. ✔ Omnichannel Support: Fast, high-conversion customer care via Email, Live Chat, and Phone. ✔ Subscription Retention: Actively preventing churn and turning disgruntled buyers into loyal, recurring customers. ✔ Team Leadership & QA: Experience coaching support agents, setting up KPIs, and running Quality Assurance to maintain elite support standards. ✔ Helpdesk Mastery: Seamless workflows inside Zendesk, Gorgias, Freshdesk, Intercom, and Shopify ecosystem tools. Why clients trust me with their operations: • Revenue-Focused: Focused on saving sales and winning disputes while keeping CSAT/NPS scores high. • High Autonomy: Fully capable of stepping in, auditing your current queue, and working independently with zero hand-holding. • Calm Under Pressure: De-escalating angry customers and turning negative reviews into 5-star experiences. • Process-Driven: Strong attention to detail with an eye for optimizing workflows to lower your cost-per-ticket. Whether you need a dedicated Tier-2 specialist to wipe out your dispute backlog, or a reliable Team Lead to scale your daily customer operations, I am ready to step in. Click the green "Invite to Job" button at the top right of this page, and let's talk about how I can streamline your support operations!