Alina R.

I'm a dedicated Customer Service Representative with a strong background as a Senior Intake Specialist, Case Manager, and Assistant Operation Manager for law firms that specializes in disability benefits. With 4+ years experience, I bring a unique blend of customer service expertise, client intake and case management skills that help businesses run smoothly while ensuring clients feel supported and valued. How can I help support your business? - Customer Service: Phone, email, and live chat support with professionalism and empathy. - Client Intake & Case Management: Conducting client interviews, gathering necessary documentation and tracking case progress. - Administrative Support: Calendar Scheduling, data entry, document management, and CRM updates. - Quality Assurance & Coaching: Listening to intake specialist calls, Conducting evaluations, grading performances, and Providing one-on-one feedback to improve service. - Virtual Assistance: Task organization, communication handling and workflow support. I understand the importance of accuracy, confidentiality, and compassion when working with clients, especially in sensitive areas like disability benefits. My goal is to bring that same level of care and efficiency to every project I take on. If you're looking for someone who is responsive, detail-oriented and committed to helping your clients and your business succeed, let's connect!