Karla G.

Your business doesn’t need another person to just “help with tasks.” It needs someone who can take ownership, connect the moving pieces, and make sure things actually get done. That’s the kind of role I’ve grown into through my most recent remote experience. At a NYC based business I supported through Upwork, I progressed from Coordinator to Manager, taking on increasing ownership across operations, project management, client experience, events, marketing, staffing, and revenue focused initiatives. What started as a coordination role evolved into helping manage and improve the way the business operated day to day. I built workflows, coordinated teams, managed client relationships, developed new revenue initiatives, improved processes, and connected marketing efforts with business goals. I’m at my best when a business has a lot of moving pieces and needs someone who can step in, create structure, take responsibility, and keep things moving without needing to be micromanaged. My experience goes beyond one role. Across hospitality, marketing, events, and operations, I’ve consistently worked at the intersection of people, projects, systems, and customer experience. Operations & Project Management Built workflows, SOPs, trackers, scheduling systems, reporting processes, and coordinated teams and vendors. Client Success & Events Managed client communication, expectations, service issues, event inquiries, bookings, deposits, pre event coordination, and execution. Marketing & Business Growth Worked across email and SMS marketing, social media, Meta Ads, SEO, website content, Google Business Profile, campaigns, and performance tracking. What I can own for your business: • Operations & project management • Client success & account coordination • Event planning & execution • Marketing operations & campaign coordination • Email & SMS marketing • Meta Ads & performance tracking • SEO & website content • Team coordination, scheduling & hiring • SOPs, workflows & process improvement • Reporting, KPIs & revenue tracking Tools I’ve worked with: Notion, ClickUp, Asana, Trello, HubSpot, Google Workspace, Excel, Meta Business Suite, Meta Ads, Google Analytics, Search Console, Metricool, Mailchimp, WordPress, Elementor, Canva and more. My approach is simple: understand the goal, create structure, communicate clearly, take ownership, and follow through. I’m comfortable working independently, learning new systems quickly, coordinating across different people and priorities, and figuring things out when there isn’t already a perfect process in place. If you’re looking for someone who can step into your business, understand what needs to happen, and take responsibility for moving it forward, I’d be happy to learn more about what you’re building.