Onfalia O.

Efficient, detail-oriented Administrator and Customer Support Specialist with 10+ years of experience keeping businesses organized and customers happy. I handle the heavy lifting of administrative and support tasks so independent professionals, e-commerce stores, and small businesses can focus on growth. With an extensive background in the highly demanding culinary and management industry, I bring an exceptional level of precision, time management, and problem-solving to every project. For example, I exceeded a sales target by 30% during a peak season ($26,000 vs. a $20,000 goal) while operating with reduced staff — the kind of resourcefulness I bring to every task I take on. I don't just complete work; I optimize how it gets done. My Core Services Include: ✔ Customer Support: Omnichannel service (phone, email, chat, WhatsApp Business) with an empathetic, solution-oriented approach. ✔ Data Entry & Organization: Accurate record-keeping, CRM management (HubSpot), Google Workspace, and data migration. ✔ General Virtual Assistance: Calendar scheduling, comprehensive inbox management, Google Workspace coordination, and daily workflow tracking. Why work with me? ✔ Bilingual & Professional: Clear, transparent communication in every interaction (native Spanish, fluent English). ✔ Process Optimization: Expert at turning chaotic tasks into organized, repeatable workflows. ✔ Reliable & Self-Driven: You can hand over a project and rest assured it will be done accurately and on time. I am fully available for both targeted short-term projects and long-term ongoing collaborations. Let's talk about how I can save you hours of work this week. Click the "Invite" or "Hire" button to get started!