Jolina R.

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐛𝐮𝐢𝐥𝐝 𝐲𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐨𝐮𝐫𝐬𝐞𝐬? With my expertise in instructional design, I create gamified online programs with AI integration and manage seamless clients' onboarding to ensure your participants are fully prepared and set up for success. 🦄 The 𝐢𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐫 you’ve been looking for 📚 4+ years of experience designing structured, learner-friendly courses 🌍 Remote-first | SaaS & LMS environments | Clear, practical learning Here’s how I can help you 👇👇👇 🔥 𝐈𝐍𝐒𝐓𝐑𝐔𝐂𝐓𝐈𝐎𝐍𝐀𝐋 𝐂𝐎𝐔𝐑𝐒𝐄 𝐃𝐄𝐒𝐈𝐆𝐍 𝐏𝐑𝐎 If your content feels scattered or overwhelming, I help turn it into clear, structured courses that actually make sense to learners. With expertise in eLearning, online instruction, and Learning Management Systems, I focus purely on instructional course design—integrating AI, organizing information, building logical learning flows, and creating courses that guide learners step by step instead of dumping information on them. This is what I handle for you: • Full instructional course design from start to finish with optional AI Integration • Curriculum and course structure development • Clear learning objectives and lesson breakdowns • Learning experience design (LX) • Quizzes, assessments, and knowledge checks • Learning pathways and modular course design • LMS-ready content and updates • Incorporation of graphic design elements for engaging visuals 🔥 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐂𝐂𝐄𝐒𝐒, 𝐂𝐋𝐈𝐄𝐍𝐓 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 & 𝐒𝐀𝐀𝐒 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 When it comes to your users, I ensure they experience top-notch customer service and satisfaction, feeling supported, confident, and successful using your platform. My experience in customer success and client management ensures that users receive comprehensive support and training. Here’s how I support your customers: • Live and recorded onboarding sessions for effective customer onboarding • Client and end-user training on SaaS platforms, focusing on SaaS training • Step-by-step walkthroughs of tools and workflows • Customer adoption and retention support to enhance customer satisfaction • User guides, help articles, and FAQs for seamless email support • Ongoing communications and follow-up to maintain strong customer support • Collaboration with your customer success and product teams I am proficient in English, ensuring clear and effective communication throughout all interactions. 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 ➤ LMS platforms (Moodle & SaaS-based tools) ➤ Help centers and knowledge bases ➤ CRM-supported customer communication ➤ Remote collaboration with global teams ➤ Proficient in English for clear communication ➤ Content writing for educational materials ➤ PowerPoint for creating impactful presentations If you want someone who can design clear courses and support your users without hand-holding you through the process, we’ll work well together. 📩 Send me a message and let’s talk about what you need and how I can help ;)