Skip to content
BackNov 7
Allan F.
Upwork badge

Allan F.

Customer Service | Helpdesk Technician II | Virtual Assistant

🔥 Are you looking for a 𝙏𝙚𝙘𝙝-𝙎𝙖𝙫𝙫𝙮 & 𝙍𝙚𝙡𝙞𝙖𝙗𝙡𝙚 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 who can deliver both customer service excellence and technical support expertise while you focus on growing your business? 🔥 📩 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 💻 🛠️ 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ⚡📊 𝗔𝗱𝗺𝗶𝗻 𝗧𝗮𝘀𝗸𝘀 & 𝗣𝗿𝗼 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 🙋 𝗛𝗘𝗥𝗘’𝗦 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨: 🤝 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 ✦ Handle inquiries, complaints, refunds, and replacements with care—turning challenges into positive customer experiences. 💻 𝙃𝙀𝙇𝙋𝘿𝙀𝙎𝙆 & 𝙏𝙀𝘾𝙃 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Provide real-time troubleshooting via phone, email, and chat. ✦ Diagnose and resolve technical issues quickly, document incidents accurately, and escalate when needed. ✔️ 𝙀𝙈𝘼𝙄𝙇 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 ✦ Keep your inbox organized, respond promptly, and ensure every inquiry receives a professional, empathetic reply. 📊 𝘼𝘿𝙈𝙄𝙉 & 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Assist with scheduling, task tracking, and workflow coordination to keep your team productive and aligned. 🧰 𝗧𝗢𝗢𝗟𝗦 & 𝗔𝗣𝗣𝗦 𝗜 𝗨𝗦𝗘 𝗧𝗢 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗬𝗢𝗨: ✦Copilot ✦ ChatGPT ✦ Microsoft 365 ✦ Google Workspace ✦ Citrix Workspace ✦ Zoom ✦ Active Directory ✦ Remedy ✦ServiceNow ✦ Bomgar ✦ Adobe ✨ Whether you need a customer service pro, a helpdesk technician, or a tech-savvy VA, I bring the skills to keep your operations running smoothly and your clients satisfied. 📩 Let’s connect! If you need someone dependable, detail-oriented, and skilled in both customer care and technical support, I’d love to collaborate. 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙡𝙚𝙩’𝙨 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙛𝙡𝙤𝙬. 🚀

🇵🇭Antipolo, Philippines$10/hr100% JSS5.00 (1)Since Sep 2025

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 5.2 months active (since Jun 2026)

World#34,718 / 412k
🇵🇭Country#5,390 / 56.3k
Revenue, last 30 days
$864

Last 6 months: $7.2k

World#47,341 / 412k
🇵🇭Country#9,974 / 56.3k
Total earnings
$7.3k

Billed in all: $7.7k

World#222,375 / 412k
🇵🇭Country#35,530 / 56.3k
Per project
$3.7k

$3.6k in the last 6 months

World#46,717 / 412k
🇵🇭Country#10,647 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
2
0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$7.7k+$864 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$6.5k$7.0k$7.5k$8.0kOct 8Oct 23Nov 7

Skill rankings: Top 8% in Email Management

Ranked by MRR among everyone on Upwork with the skill.

  1. 2BeyondTrust9 freelancers · 🇵🇭 #1Top 22%
  2. #5Citrix Virtual Apps & Desktops43 freelancers · 🇵🇭 #1Top 12%
  3. #42ServiceNow340 freelancers · 🇵🇭 #10Top 12%
  4. #55macOS393 freelancers · 🇵🇭 #8Top 14%
  5. #58Information Technology659 freelancers · 🇵🇭 #16Top 9%
  6. #85Microsoft Windows784 freelancers · 🇵🇭 #18Top 11%
  7. #118Microsoft 365 Copilot933 freelancers · 🇵🇭 #11Top 13%
  8. #126IT Support978 freelancers · 🇵🇭 #24Top 13%