Marionne D.

Customer Service & Tech Support

OPERATIONS SUPERVISOR PROFILE I have been in the business process outsourcing (BPO) industry since 2 0 1 6 . Started as a customer service representative for a retail account (Macy's and Bloomingdale) for 3 months in Convergys, now Concentrix, and became 1 of the top performers. I'm currently working at Teleperformance as an Operations Supervisor for both technical and account posts. But before I became a supervisor, I also experienced working as a representative for both account and technical and was promoted as one of the support for new hires. Because of my performance's consistency, which makes me one of the top performers of the company, I was promoted to become a supervisor and doing the same thing that makes me motivated always on hitting all the KPIs. I have great communication skills, problem-solving skills, and decision-making skills. Being a people person is one of my advantages as a leader