Lisandro Josue A.

Hi! My name is lisandro I am a customer service professional with over 4 years of experience in industries such as insurance, finance, and tourism. I’ve worked with both corporate and individual clients, delivering fast and effective solutions through phone, chat, and email channels. My background includes managing flight bookings, hotel reservations, and complementary services, which has strengthened my organizational skills and prepared me to assist clients in urgent and time-sensitive situations. On multiple occasions, I’ve supported travelers stranded in unfamiliar countries due to flight cancellations—coordinating immediate rebookings and accommodations to ensure their safety and comfort. I have also worked as appointment setter helping independent contractors with appointments for their business. I’m known for my empathy, clear communication, and results-driven approach. Many clients have expressed their satisfaction through post-service surveys, consistently highlighting the speed, professionalism, and quality of the support I provided. Are you looking for someone who treats your customers as if they were their own? I’m your solution. I’ve worked in companies where customer retention is key. I know how to listen, understand, and offer solutions that build loyalty. I handle objections, complaints, and difficult situations with tact and efficiency. If you need someone to protect your reputation, I’m here for you. Work Experience: Finance Representative Business Insurance Company – Present Provide advisory services to corporate clients on financial and insurance processes Manage payments, account statement reviews, and internal audits Handle inquiries regarding transactions, credits, and collections Manage workers' compensation claims, working closely with adjusters via phone and email Gained valuable insights into billing processes and developed knowledge of billing systems Customer Service Agent – Airlines (Chat and Phone Support) Managed flight reservations, changes, refunds, and complementary services Coordinated hotel bookings and vehicle rentals for customers Assisted international clients, ensuring a satisfactory travel experience Operated specialized airline reservation systems, including Amadeus and Farelogix Package Manager – Domestic and International Deliveries Monitored shipments and resolved delivery-related issues Handled customer inquiries regarding payments and online orders (clothing, appliances, and more) Delivered quick and effective support to ensure customer satisfaction Education General High School Diploma (2019) Complejo Educativo Reparto Valle Nuevo Languages Spanish: Native English: Advanced Why Choose Me? I’m a bilingual customer service professional with proven experience in financial processes and client support. I thrive under pressure, solve problems quickly, and always maintain a human and results-driven approach. Whether you need help with chat, email, or phone support, I’m ready to deliver excellence. Available for hourly or fixed contracts | Based in El Salvador (CST) I'm ready to help you deliver an exceptional experience to your clients. Let’s connect!