Vivian E.

Operations Assistant | AirBnb Co-Host. Overwhelmed by constant customer issues while your real priorities get pushed aside? I’m here to fix that. I’m not some stiff, corporate "support handler." I'm your communication fortress and your calm center. If you need someone who can genuinely connect with your customers, solve their issues fast, and make them feel heard while quietly handling all the admin that keeps your business running, I'm your person. I solve that problem completely. I don't just "handle support" I elevate your entire customer experience while expertly managing your business operations. I brings 5+ years of specialized experience solving the toughest operational headaches in: ▶️ Customer Support ▶️ Short-Term Rentals (STR) ▶️ Ecommerce Operations My clients choose me because I don't just clear the backlog I build and maintain 5-star systems. How I Support You As Your Executive Assistant Customer Support ▶️ Managed multi-channel communication: Live Chat, Email, Phone ▶️ Resolved 2,000+ support tickets with 98% CSAT score ▶️ Proficient in Zendesk, Intercom, HelpScout, HubSpot ▶️ Experienced with Freshdesk, Salesforce Service Cloud, Gorgias (eCommerce focus) ▶️ Deliver fast, friendly, and reliable communication that builds loyalty Airbnb & Short-Term Rentals (STR) Management ▶️ 5-Star Guest Communication: pre-stay, in-stay, and post-stay messaging ▶️ Full booking lifecycle management: calendar, pricing (Pricelabs), listing optimization ▶️ Coordination of cleaners, maintenance vendors, check-in/check-out support ▶️ Reduced guest response time by 40%, boosting conversion rates ▶️ Tools: Hospitable, Pricelabs, Hostfully, Turno, Trello, Asana, Airbnb dashboards Ecommerce Operations & Sales Support ▶️ High-touch customer service with Gorgias & Zendesk ▶️ Expertise in order tracking, returns, and refunds ▶️ Backend logistics: inventory monitoring, product listing, order processing (Shopify, WooCommerce) ▶️ Revenue growth: lead generation, cold calling, follow-ups (20–30% boost in meetings) ▶️ Tools: Gorgias, Zendesk, HubSpot, Salesforce, Salesloft, eCommerce dashboards Why Clients Partner With Me As Their Executive Assistant ✅ Specialist Edge: 5+ years mastering Customer Support, STR Management, and eCommerce ✅ Reliable & Flexible: Remote-ready, time-zone adaptable, <24-hour response guarantee ✅ Scalable Expertise: Proficient in Zendesk, Gorgias, Hospitable, Pricelabs, HubSpot, Trello, Asana ✅ Partnership Ready: Open to contract-to-hire and long-term collaborations Client Results & Impact ✅ Customer Support: 2,000+ tickets resolved with 98% CSAT turning service into loyalty ✅ Airbnb/STR: Maintained Superhost ratings, reduced guest response time by 40%, optimized listings ✅ Ecommerce: Boosted qualified leads by 30% through proactive sales enable It's time to scale up without stressing out. I'm your best investment for immediate operational excellence. If you’re a mission-driven founder juggling it all, I’m the Executive Assistant who can help you breathe again. From scaling without stress to managing your inbox and calendar, I’ve got you covered. Click “Invite to Job” or send me a quick message — I reply fast and deliver even faster. Ready to gain back time and boost your profits? Send me a quick message or an invite now. I respond fast! Let's achieve remarkable growth together.