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Juliana H.

Juliana H.

Executive Operations Specialist | Process Improvement | SOP Developmen

Executive Operations professional with 10+ years of experience supporting C-level leaders, improving business processes, and driving operational efficiency across fast-paced organizations. I help executives and growing businesses create structure, improve accountability, and streamline operations by building scalable systems, documenting processes, coordinating cross-functional initiatives, and turning complex workflows into clear, executable plans. My experience goes beyond traditional executive support. I specialize in process improvement, SOP development, workflow design, project coordination, proposal operations, KPI tracking, executive reporting, and operational documentation. I work closely with leadership teams to reduce bottlenecks, improve visibility, and ensure priorities move from discussion to execution. Throughout my career, I have supported senior executives, managed high-impact projects, coordinated international teams, and developed operational frameworks that improve consistency, communication, and organizational effectiveness. Areas of expertise include: • Executive Operations & Strategic Support • SOP Development & Process Documentation • Workflow Design & Process Improvement • Project & Cross-Functional Coordination • KPI Tracking & Executive Reporting • Business Operations Support • Proposal & Pursuit Management Support • Stakeholder Communication & Follow-Through • Microsoft 365, Planner, SharePoint & Business Systems Fluent in English, Portuguese, and Spanish. If you're looking for someone who can bring structure to chaos, improve operational efficiency, and help leadership teams execute more effectively, I'd be happy to discuss how I can support your business.

🇧🇷Campos dos Goytacazes, Brazil$20/hr100% JSSSince Sep 2025

Earnings and projects

MRR (estimate)
≈$2k

An estimate from an earlier read

World#22,637 / 412k
🇧🇷Country#327 / 4,647
Revenue, last 30 days
$2.1k

Last 6 months: $12k

World#20,090 / 412k
🇧🇷Country#302 / 4,647
Total earnings
$25k

Billed in all: $27k

World#122,568 / 412k
🇧🇷Country#1,241 / 4,647
Per project
$25k

$12k in the last 6 months

World#3,985 / 412k
🇧🇷Country#84 / 4,647
Projects, last 6 months
1

Across 2 contracts

50% fixed50% hourly
World#128,092 / 412k
🇧🇷Country#1,427 / 4,647
Projects in all
1

Across 2 contracts

50% fixed50% hourly
World#360,671 / 412k
🇧🇷Country#3,845 / 4,647

Earnings, last 30 days

$26.9k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$24k$26k$28kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 6% in Microsoft Project

Ranked by MRR among everyone on Upwork with the skill.

  1. #27Document Control252 freelancers · 🇧🇷 #1Top 11%
  2. #28Executive Coaching411 freelancers · 🇧🇷 #1Top 7%
  3. #57Document Review937 freelancers · 🇧🇷 #2Top 6%
  4. #65Business Process Management645 freelancers · 🇧🇷 #1Top 10%
  5. #84Change Management703 freelancers · 🇧🇷 #1Top 12%
  6. #86Process Documentation883 freelancers · 🇧🇷 #1Top 10%
  7. #87Microsoft Project1,570 freelancers · 🇧🇷 #2Top 6%
  8. #97Project Workflows1,289 freelancers · 🇧🇷 #1Top 8%