Richard H.

I build CRM systems that actually connect to the rest of your business: new sales pipelines, clean data, and integrations that don’t break. Most CRM projects fail in the gaps between systems: HubSpot doesn’t talk to finance, Dynamics data doesn’t reach reporting, and nobody trusts the numbers. I design and deliver the full solution: pipeline architecture, data model, integrations, governance, and handoff documentation your team can run with. What I deliver: New sales pipelines & lifecycle design (HubSpot, Dynamics 365) Integrations: CRM ↔ Azure SQL, QuickBooks, Gong, ZoomInfo, Clay, Slack/Teams, custom REST APIs Data engineering: Azure Data Factory, SQL Server, Power BI reporting Custom development: Dataverse C# plugins, Power Apps, HubSpot CMS Data governance: property standards, data dictionaries, dedup and quality rules How I work: discovery → solution design → build → documented handoff (SOPs, data dictionaries, training). You’re never left with a black box.