Back to leaderboardLast snapshot: Nov 7
Alejandra M.
Customer Service Supervisor & Team Developer
Profile Summary Customer service professional with 15+ years of experience in phone, email, and chat support, including 4+ years as a supervisor. Skilled in communication, problem-solving, and team development. Now offering freelance services to help businesses deliver reliable, high-quality customer support worldwide.
🇲🇽Hermosillo, Mexico$15/hr90% JSS5.00 (1)Since Sep 2025
Earnings and projects
MRR
$3,131$3.1k
Last 6 months ÷ 6
World#11,927 / 412,157 / 412k
🇲🇽Country#116 / 3,563 / 3,563
Revenue, last 30 days
$3,183$3.2k
Last 6 months: $19k
World#11,572 / 412,157 / 412k
🇲🇽Country#135 / 3,563 / 3,563
Total earnings
$36,699$37k
Billed in all: $38,802$39k
World#96,253 / 412,157 / 412k
🇲🇽Country#917 / 3,563 / 3,563
Per project
$18,349$18k
$19k in the last 6 months
World#6,818 / 412,157 / 412k
🇲🇽Country#116 / 3,563 / 3,563
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412,157 / 412k
🇲🇽Country#955 / 3,563 / 3,563
Projects in all
2
Across 4 contracts
25% fixed75% hourly
World#328,889 / 412,157 / 412k
🇲🇽Country#2,351 / 3,563 / 3,563
Earnings, last 30 days
$38.8k+$3.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 2% in Email Support
Ranked by MRR among everyone on Upwork with the skill.
- #25Performance Management448 freelancers · 🇲🇽 #2Top 6%🇲🇽#2 of 5
- #59Cross Functional Team Leadership1,042 freelancers · 🇲🇽 #3Top 6%🇲🇽#3 of 23
- #102Phone Support5,089 freelancers · 🇲🇽 #3Top 2%🇲🇽#3 of 58
- #113Phone Communication6,538 freelancers · 🇲🇽 #5Top 2%🇲🇽#5 of 128
- #135Team Management3,136 freelancers · 🇲🇽 #3Top 4%🇲🇽#3 of 57
- #159Zendesk5,908 freelancers · 🇲🇽 #4Top 3%🇲🇽#4 of 40
- #207Online Chat Support11,527 freelancers · 🇲🇽 #6Top 2%🇲🇽#6 of 81
- #243Technical Support11,267 freelancers · 🇲🇽 #8Top 2%🇲🇽#8 of 142