Hamza A.

Your team can probably handle 2x the work with the same headcount. Too much of that capacity is still spent on repetitive decisions, follow-ups, data movement, customer calls, CRM updates, and tasks that happen the same way every day. AT A GLANCE - 8 years of software, AI, and automation experience, building business systems across sales, healthcare, real estate, automotive, finance, HR, and operations. - 50+ AI systems and 200+ software projects delivered across automation, AI agents, CRM, SaaS, web, and business workflows. - Built an 11-agent AI system, a 17-module AI-powered CRM, and systems connected across 17+ integrations. - Delivered AI Agent Development plus long-term memory engagements, focused on persistent, context-aware AI behavior. - Experience across Agentic AI Engineering, AI Automation Development, AI Agent Development, AI Integration, RAG, Voice AI, OpenAI, Claude, CRM automation, and intelligent business workflows. Reduce admin work by letting AI handle repetitive processes: Healthcare workflows I worked on achieved 40% less administrative work and 70% organizational time savings across triage, booking, onboarding, EMR workflows, and knowledge retrieval. The same approach applies to finance, HR, customer operations, field service, and internal operations. Turn missed calls into automated customer handling: An AI Voice Agent can answer calls, qualify customers, collect information, book appointments, send follow-ups, update the CRM, and transfer to a human when needed. Voice AI systems have been built across healthcare, automotive, landscaping, and sales, using VAPI, Retell, Twilio, and ElevenLabs. Turn company knowledge into an AI assistant: With RAG, AI Memory, and knowledge retrieval, employees can ask questions against your actual documents, processes, and business data instead of searching manually. Connect AI to the systems you already use: It can work across your CRM, email, calendar, WhatsApp, SMS, databases, internal software, APIs, and operational tools. One custom platform I worked on connected 17+ integrations into a unified workflow. A Few Case Studies: RE/MAX | 11-Agent Real Estate AI System: lead qualification, property matching, follow-up, and real-time WhatsApp conversations. Multi-Agent Orchestration applied to an actual business process, not chatbots sitting independently. La Vie Health | AI Voice Receptionist: inbound/outbound AI Voice Agent handling patient calls, scheduling, and follow-up, connected with VAPI, Twilio, calendar APIs, CRM workflows, and automation. RoofCore | 17-Module AI-Powered CRM: custom CRM with 17 modules plus AI automations for speed-to-lead callbacks, missed-call text-back, weather-triggered outreach, and customer follow-up. StealthIQ | AI Business Assistant: internal AI assistant grounded in company data, process documentation, and operational context, with RAG and persistent memory to maintain context across sessions. Pickering Auto Lab | AI Voice + Customer Communication: ongoing AI automation connecting voice, SMS, email, CRM workflows, and automotive service data for customer communication and follow-up. WHAT I BUILD Agentic AI & AI Agent Development: AI agents that reason through tasks, maintain context, choose the right action, call APIs and business tools, and coordinate multi-step workflows. Includes LLM Agent Development, Multi-Agent Orchestration, and autonomous AI systems. AI Automation & Business Process Automation: I turn manual processes into intelligent workflows where AI receives information, makes decisions, triggers actions, updates systems, and continues the process automatically. Use cases: lead qualification, sales follow-up, customer support, appointment booking, CRM automation, reporting, document processing, and internal operations. AI Voice Agent Development: inbound and outbound Voice AI for reception, sales, qualification, scheduling, customer service, and follow-up, using VAPI, Retell, Twilio, and ElevenLabs. RAG, Knowledge & AI Memory: RAG systems grounded in company knowledge, documents, and business data, plus persistent-memory systems so agents retain context across conversations instead of starting from zero. AI Integration & Enterprise AI: connecting AI to CRMs, calendars, email, messaging platforms, databases, internal software, third-party APIs, dashboards, and operational tools. If your company has a workflow that involves repeated decisions, manual data movement, customer conversations, follow-ups, or multiple disconnected systems, that is where an Agentic AI Engineer, AI Automation Developer, or Enterprise AI Integrator can create real value. Send me one workflow your team repeats every day. If you are looking for a US/English speaking developer that is top rated by Upwork, you are at the right spot!