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Youmna Mohammad El Sayed Y.

Youmna Mohammad El Sayed Y.

Customer Service & Tech Support | Bug Reports, Report, Report Writing

Professional Summary Customer Support Specialist with over 3 years of experience in delivering responsive, high-quality service across chat, phone, and email. Proven ability to resolve customer issues efficiently, manage multiple interactions at once, and contribute to service improvements. Skilled in communication, problem-solving, and maintaining customer satisfaction.

🇪🇬Alexandria, Egypt$10/hr90% JSSSince Sep 2025

Earnings and projects

MRR (estimate)
≈$1.2k

An estimate from an earlier read

World#39,210 / 412k
🇪🇬Country#431 / 6,384
Revenue, last 30 days
$1.3k

Last 6 months: $7.5k

World#34,123 / 412k
🇪🇬Country#355 / 6,384
Total earnings
$13k

Billed in all: $14k

World#174,462 / 412k
🇪🇬Country#2,091 / 6,384
Per project
$13k

$2.5k in the last 6 months

World#11,244 / 412k
🇪🇬Country#87 / 6,384
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇪🇬Country#845 / 6,384
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,671 / 412k
🇪🇬Country#5,638 / 6,384

Earnings, last 30 days

$13.5k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$12k$13k$14kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 12% in QA Testing

Ranked by MRR among everyone on Upwork with the skill.

  1. #99Bug Reports659 freelancers · 🇪🇬 #2Top 15%
  2. #170QA Testing1,392 freelancers · 🇪🇬 #4Top 12%
  3. #1,694Technical Support11,267 freelancers · 🇪🇬 #33Top 15%
  4. #4,944Customer Service37,167 freelancers · 🇪🇬 #74Top 13%