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Fagr Ahmed S.

Fagr Ahmed S.

Technical Support / Customer Care

STATEMENT Customer Service & Technical Support Specialist with experience supporting customers across e-commerce, technology, telecommunications, and the automotive industry. I have worked with Amazon Germany, Microsoft Xbox Germany, Vodafone, Autodoc, GSF Car Parts, and MIWA/Snapbuy Shopify, providing professional customer support in German and English via email, chat, and phone. My expertise includes technical troubleshooting, order management, delivery support, returns and refunds, account assistance, and customer issue resolution. I am committed to delivering exceptional customer experiences through strong communication, problem-solving skills, and a customer-focused approach.

🇪🇬Cairo, Egypt$5/hr100% JSS4.90 (3)Since Sep 2025

Earnings and projects

MRR (estimate)as of Oct 5
≈$381

An estimate from an earlier read

World#88,849 / 412k
🇪🇬Country#1,180 / 6,384
Revenue, last 30 days
—

Last 6 months: $2.3k

Total earnings
$5.6k

Billed in all: $6.1k

World#244,573 / 412k
🇪🇬Country#3,282 / 6,384
Per project
$1.1k

$457 in the last 6 months

World#115,009 / 412k
🇪🇬Country#1,342 / 6,384
Projects, last 6 months
5
0% fixed100% hourly
World#41,746 / 412k
🇪🇬Country#503 / 6,384
Projects in all
5
0% fixed100% hourly
World#266,042 / 412k
🇪🇬Country#4,175 / 6,384

Earnings, last 30 days

$6.1kNo reading in this rangeBilled in all by Sep 19, 2026, the last reading before this range
$5.9k$6.0k$6.1k$6.2kNo dataOct 8Oct 23Nov 7

No reading in this range. Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 19% in German

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Router Operating System8 freelancers · 🇪🇬 #1Top 50%
  2. #5Xbox18 freelancers · 🇪🇬 #2Top 28%
  3. #25Desktop & Laptop Support86 freelancers · 🇪🇬 #1Top 29%
  4. #28Network Analysis102 freelancers · 🇪🇬 #1Top 27%
  5. #287Microsoft 365 Copilot933 freelancers · 🇪🇬 #7Top 31%
  6. #351German1,804 freelancers · 🇪🇬 #35Top 19%
  7. #404Order Management1,128 freelancers · 🇪🇬 #3Top 36%
  8. #440AI Bot1,765 freelancers · 🇪🇬 #4Top 25%