Back to leaderboardLast snapshot: Nov 7
Fernando M.
Customer Service & Call Center Operations Supervisor
I’m a bilingual (English/Spanish) Customer Service and Operations Supervisor with over 10 years of experience managing call center teams, quality assurance, and client relations. I specialize in leading and mentoring agents to exceed performance goals, improving processes, and delivering exceptional customer experiences. My background includes supervising security teams, coordinating scheduling, and fostering positive, productive work environments.
🇲🇽Hermosillo, Mexico$11/hr90% JSS3.62 (3)Since Oct 2025
Earnings and projects
MRR
$136$136
Last 6 months ÷ 6
World#126,364 / 412,022 / 412k
🇲🇽Country#1,296 / 3,563 / 3,563
Revenue, last 30 days
$0$0
Last 6 months: $816
Total earnings
$6,993$7k
Billed in all: $7,407$7.4k
World#226,354 / 412,022 / 412k
🇲🇽Country#2,070 / 3,563 / 3,563
Per project
$3,497$3.5k
$816 in the last 6 months
World#48,693 / 412,022 / 412k
🇲🇽Country#568 / 3,563 / 3,563
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412,022 / 412k
🇲🇽Country#955 / 3,563 / 3,563
Projects in all
2
Across 3 contracts
0% fixed100% hourly
World#328,886 / 412,022 / 412k
🇲🇽Country#2,351 / 3,563 / 3,563
Earnings, last 30 days
$7.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 30% in Decision Making
Ranked by MRR among everyone on Upwork with the skill.
- #143Decision Making475 freelancers · 🇲🇽 #3Top 30%🇲🇽#3 of 13
- #158Performance Management448 freelancers · 🇲🇽 #5Top 35%🇲🇽#5 of 5
- #373Cross Functional Team Leadership1,042 freelancers · 🇲🇽 #12Top 36%🇲🇽#12 of 23
- #428Coaching1,319 freelancers · 🇲🇽 #10Top 32%🇲🇽#10 of 23
- #1,091Customer Retention2,511 freelancers · 🇲🇽 #9Top 43%🇲🇽#9 of 24
- #1,107Process Improvement2,840 freelancers · 🇲🇽 #16Top 39%🇲🇽#16 of 32
- #1,708Quality Assurance4,092 freelancers · 🇲🇽 #32Top 42%🇲🇽#32 of 67
- #2,839Phone Communication6,538 freelancers · 🇲🇽 #66Top 43%🇲🇽#66 of 128