Katherine T.

I am a Systems Engineer with over 5 years of experience providing IT Support and Technical Virtual Assistance for companies and individual clients. I specialize in remote and on-site technical support, hardware and software troubleshooting, IT inventory management, and operational support. I have led technical support operations, resolved Level 1–2 technical issues, and ensured business continuity for multiple locations. My experience includes equipment maintenance, network fundamentals (MikroTik), system troubleshooting, and asset control, always with a strong focus on efficiency and customer satisfaction. As a Technical Virtual Assistant, I can support your business by handling technical tasks, organizing digital assets, managing IT inventories, documenting processes, assisting users remotely, and providing reliable customer and technical support. I am proactive, detail-oriented, and results-driven. I communicate clearly, adapt quickly to new systems, and always aim to deliver solutions—not just responses. If you’re looking for a reliable IT professional who understands both technology and customer service, I’m ready to help your business run smoothly.