Shalanie Day T.

Customer Service & E-commerce / Credentialing Specialist

Hi! I’m a detail-oriented and reliable professional with over 8 years of experience in customer service, e-commerce, healthcare support, and administrative tasks. I specialize in providing fast, accurate, and professional assistance to help businesses run smoothly and keep their customers satisfied. Here’s what I can do for you: E-commerce & Customer Support: Handle customer inquiries, process refunds, replacements, returns, and promotional credits efficiently Manage multiple chats while maintaining high satisfaction levels Experienced with subscription-based services and DTC platforms (Amazon, HelloFresh) Behavioral Health Support: Communicate with healthcare providers to check patient eligibility and benefits Manage sensitive data in HIPAA-compliant processes using Citrix and Salesforce Administrative & Credentialing Support: Prepare and organize provider files for UHC, VSP, Versant, and CEC Track credentialing start and expiration dates and update records in Google Sheets or Excel Scan and process eyeglass and contact lens prescriptions Contact doctors for missing documents or prescription verification Measure Pupillary Distance (PD) accurately Certifications: Shopify Essentials / Order Management – Complete Gorgias Customer Support Training – Complete Client Feedback: "I enjoyed working alongside you and the XtendOps team. Your contributions throughout the last year have been tremendous. Please feel free to use me as a reference in your search for new opportunities." I’m known for my attention to detail, reliability, and ability to work independently, ensuring your projects are handled efficiently and accurately. I’m ready to support your team with customer service, credentialing, administrative tasks, or data entry. Let’s work together to get things done right the first time!