Irish Joy F.

Results-driven Quality Assurance and Compliance Specialist with 6+ years of experience in quality auditing, customer support, content compliance monitoring, and performance improvement. I help businesses improve quality standards, identify process gaps, maintain compliance requirements, and enhance customer experience through detailed audits and actionable insights. My background includes quality evaluation, calibration sessions, root cause analysis, KPI tracking, reporting, coaching, escalation management, and content compliance reviews. I have worked in fast-paced remote environments supporting global teams while consistently driving operational excellence and continuous improvement. Core Services: • Quality Assurance Audits • Content & Compliance Review • Process Improvement Recommendations • KPI Monitoring & Reporting • Root Cause Analysis • Customer Experience Evaluation • Quality Scorecard Development • Calibration & Coaching Support • Data Analysis & Reporting • Email & Chat Support Quality Monitoring Tools & Platforms: • Google Workspace • Zendesk • Salesforce • Canva • QA & Ticketing Systems • Microsoft Office I am committed to delivering accurate, detailed, and reliable work while helping businesses maintain quality standards and improve operational performance.