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Lana N.

Lana N.

Project Management & Coordination Specialist | IT | Customer Support

Having built an extensive career in IT project management, coordination, service management and customer service I’ve acquired a unique skillset with strengths in communication, relationship management, team collaboration, attention to detail, exceptional customer service and a strong commitment to get things done. As a specialized support professional, I can adapt to your needs across several high demand fields whether you're launching a new product (i.e. Quality Assurance, Testing), supporting customers or simply requiring organizational support (i.e. Virtual Assistant) to achieve business outcomes. Regardless of the initiative type success is driven by flawless execution and communication.

🇭🇰Hong Kong, Hong Kong$15/hr95% JSS5.00 (3)Since Oct 2025

Earnings and projects

MRR (estimate)
≈$1.2k

An estimate from an earlier read

World#40,742 / 412k
🇭🇰Country#26 / 326
Revenue, last 30 days
$1.8k

Last 6 months: $7.2k

World#24,378 / 412k
🇭🇰Country#17 / 326
Total earnings
$9.2k

Billed in all: $10k

World#203,213 / 412k
🇭🇰Country#121 / 326
Per project
$1.3k

$3.6k in the last 6 months

World#103,873 / 412k
🇭🇰Country#54 / 326
Projects, last 6 months
2
50% fixed50% hourly
World#88,918 / 412k
🇭🇰Country#77 / 326
Projects in all
7

Across 8 contracts

75% fixed25% hourly
World#236,188 / 412k
🇭🇰Country#151 / 326

Earnings, last 30 days

$10k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$8k$9k$10kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: #1 in 1 skill of 15

Rarest: top 6% in Product Review, of 552. Ranked by MRR among everyone on Upwork with the skill.

  1. 1New Zealand English Accent6 freelancers · 🇭🇰 #1Top 17%
  2. #34Product Review552 freelancers · 🇭🇰 #1Top 6%
  3. #47IT Service Management306 freelancers · 🇭🇰 #1Top 15%
  4. #56IT Project Management469 freelancers · 🇭🇰 #1Top 12%
  5. #87User Acceptance Testing659 freelancers · 🇭🇰 #1Top 13%
  6. #90Project Delivery587 freelancers · 🇭🇰 #1Top 15%
  7. #147IT Support978 freelancers · 🇭🇰 #1Top 15%
  8. #316Manual Testing2,261 freelancers · 🇭🇰 #1Top 14%