Francois E.

3CX Advanced Certified | UCaaS & VoIP | Cloud PBX Specialist

I am a 3CX Advanced Certified Engineer and UCaaS, SaaS, VoIP & Cloud PBX Specialist with over 20 years of experience in designing, deploying, and optimizing voice, cloud, and AI-driven communication systems. As CEO of ICTech Solutions, I help businesses worldwide implement reliable, scalable, and efficient communication solutions tailored to their needs. I specialise in: 3CX & Cloud PBX systems – design, deployment, and ongoing support UCaaS solutions and pre-sales/professional services AI chat-bots & virtual assistants for smarter contact centres Contact centre platforms like Amazon Connect, Vicidial, xCally, and QueueMetrics Dashboard reporting & analytics with Grafana and Zabbix I combine technical expertise with business insight, translating complex requirements into actionable, results-driven solutions. I am available for consultation, freelance, contract, or remote projects, helping organisations globally enhance their communications infrastructure and customer engagement.