Francois E.
UCaaS/CCaaS & VoIP Architect | 3CX Advanced Certified
Senior UCaaS/CCaaS solutions architect and telecommunications professional with 20+ years of experience across cloud communications, VoIP, SIP, unified communications, and contact centers. I bring more than five years of pre-sales and professional-services engineering experience, together with vendor-neutral consulting in requirements discovery, RFI/RFQ development, technical and commercial vendor evaluation, solution selection, migration planning, implementation oversight, and production troubleshooting. As Founder and CEO of ICTech Solutions, I support U.S. and international clients remotely on UCaaS and contact-center modernization - from discovery and solution design through UAT, implementation, and ongoing technical support. My work covers 3CX, Microsoft Teams Voice, Amazon Connect, SIP trunking, SBCs, IVR, call routing, call recording, DIDs and number management, and carrier, API, and CRM integrations.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $19,877$20k
$3.3k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 3% in FreePBX
Ranked by MRR among everyone on Upwork with the skill.
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