Domingo F.

I am an experienced bilingual (English–Spanish) Virtual Assistant with over 3 years of experience in customer service, administrative support, data entry, and appointment scheduling. I have worked with companies such as The New York Times and Kohl’s, where I developed strong skills in customer support, customer retention, document collection, and general administrative assistance. I also have experience supporting a U.S.-based immigration and family law firm, handling client communications, intake processes, appointment scheduling, calendar management, lead follow-ups, document collection, and case file organization. Additionally, I have a background in healthcare appointment scheduling and translation services, ensuring accuracy, confidentiality, and excellent client service. I am highly organized, detail-oriented, and comfortable working independently in remote environments. • Strong understanding of computer systems, troubleshooting, and software basics • Experience handling customer inquiries, resolving issues, and ensuring satisfaction • Excellent communication and teamwork skills • Experience with CRM, CLIO and Five9 • Experience with NetDocument, Vonage, Dockewise. • Reliable, organized, and always focused on delivering quality results • Experience with Microsoft Office Suite (Word, PPT, Excel, Adobe Acrobat) As a Virtual Assistant , I can assist your company with: • Administrative Assistance: Managing data entry, document creation, scheduling, project coordination, email/contact organization, online research, and more. • Customer Support Services: Offering reliable assistance via live chat, email, complaint resolution, and order processing. • Community Management: Creating and curating engaging content, managing social media accounts, responding to comments and messages, fostering online communities, and analyzing engagement metrics. Ready to enhance your business? Get in touch today!