Hilda L.

I am a qualified Community Oral Health Officer (Oral Health Therapist / Dental Hygienist – International Equivalent) with a strong background in patient care and clinical support, now focused on providing remote healthcare administration support. With experience in both clinical and administrative settings, I bring a unique combination of attention to detail, organizational skills, and technical proficiency to support healthcare teams efficiently. I am committed to ensuring smooth operations, accurate documentation, and exceptional patient experiences in remote healthcare environments. I excel at coordinating schedules, managing patient communications, and maintaining organized records to support providers and staff. My goal is to help healthcare teams operate seamlessly while ensuring patients receive timely, professional, and compassionate support. I take pride in being reliable, detail-oriented, and proactive in resolving challenges to maintain high-quality care delivery. Technical Skills & Tools: *Project & Task Management: Asana, ClickUp – for organizing tasks, tracking deadlines, and managing workflows efficiently *Communication & Collaboration: Slack, RingCentral ,Intermedia Unite,Teams– for team messaging, calls, and video conferencing *Appointment Scheduling: Acuity Scheduling, Picktime, Google Calendar,Unlimited Financials – for managing patient appointments and provider schedules *Data Collection & Forms: Google Forms – for patient intake, surveys, and documentation *CRM & Patient Support Systems: HubSpot, Freshdesk, Zendesk – for tracking patient interactions, resolving inquiries, and improving patient satisfaction *Electronic Health Records (EHR): DrChrono, TherapyNotes,IknowMed – for secure, accurate patient documentation I am passionate about combining my clinical expertise with administrative and technical skills to support healthcare professionals remotely. By leveraging these tools and systems, I help clinics and healthcare teams maintain accuracy, efficiency, and a patient-centered approach, ensuring that operations run smoothly and patients feel valued and supported.