Victor Alfonso G.

Customer service, sales, and account management professional with over 13 years of experience helping customers, building strong client relationships, and driving business growth. Experienced in inbound and outbound sales, account management, customer support, lead generation, cold calling, and data entry. Strong background in consultative selling, resolving customer issues, and delivering excellent service while meeting sales and performance goals. Proficient in HubSpot and Zoho CRM for managing customer relationships, tracking sales activities, and maintaining accurate records. Experienced leading teams of up to 10 agents, providing coaching, improving performance, and maintaining high service standards. Known for being dependable, organized, and adaptable in fast-paced environments. Strong communicator with the ability to build trust, solve problems, and work effectively with both customers and team members. Bilingual in English and Spanish. Seeking a customer service, account management, sales, or customer success role where I can contribute my experience and continue to grow professionally.