Fabian B.

Automotive Service Advisor & Customer Support Specialist | Operations

⭐️ Clear communication and structured workflows keep customers satisfied and operations moving efficiently. ⭐️ Hi, I’m Fabián Botero, an Automotive Service Advisor & Customer Support Specialist with hands-on experience managing customer cases, coordinating with repair shops, and supporting service operations. I help businesses deliver a smooth customer experience by handling communication, repair coordination, status updates, and workflow tracking so teams can focus on execution while I keep everything organized and moving forward. I currently work managing repair processes end-to-end, communicating with customers, coordinating with technicians and shops, reviewing diagnostics, and ensuring every case progresses efficiently. My combination of technical understanding, organization, and customer communication makes me a reliable partner for service-based operations. Here’s how I can support your customer service or service operations: ✅ Manage customer communication via email, chat, and phone with clarity and professionalism ✅ Coordinate with repair shops, technicians, and service providers ✅ Track cases, repairs, and service workflows from start to finish ✅ Explain technical issues to customers in a clear, simple way ✅ Provide timely status updates and manage customer expectations ✅ Handle parts coordination, sourcing, and order follow-up ✅ Maintain organized records, notes, and CRM updates ✅ Provide bilingual (English/Spanish) customer and vendor communication These are the outcomes I’ve delivered: ✔ Managed multiple repair cases simultaneously, ensuring smooth workflow and customer satisfaction ✔ Improved communication between customers and service providers, reducing delays and confusion ✔ Coordinated parts sourcing and repair processes to keep operations moving efficiently ✔ Maintained accurate and organized case documentation for full visibility ✔ Handled customer interactions across different channels with consistent response times ✔ Supported fast-paced service environments requiring precision and follow-up ✔ Helped streamline operations by keeping all stakeholders aligned and informed If you’re looking for someone who understands customer service, operations, and technical workflows, especially in automotive or service-based environments, send me a message and I’ll help you keep your operations organized, your customers informed, and your processes running smoothly.