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Vanessa H.

Vanessa H.

Global Client Success & Account Management | Bilingual (ENG/SPA)

For over 15 years, I’ve worked in Client Success, Business Development, and Strategic Account Management, partnering with teams and clients across continents. Whether it’s helping a global brand expand into a new market or supporting a company in delivering seamless multilingual experiences, my focus has always been on creating meaningful, lasting client relationships. I’ve had the privilege of working with incredible organizations like Berlitz Corporation, United Language Group, and LingPerfect Translations, leading diverse projects and managing accounts that span many industries and time zones. Along the way, I’ve learned that true client success isn’t just about results — it’s about empathy, communication, and consistency. Today, I’m channeling my global experience and passion for human connection into a job where I can continue doing what I love most: helping people feel understood, valued, and supported — no matter where in the world they are. If you’re looking for an exceptional Customer Success Manager to create exceptional client experiences, I’d love to connect!

🇺🇸Miami, United States$50/hr95% JSS5.00 (4)Since Oct 2025

Earnings and projects

MRR
$703

Last 6 months ÷ 6

World#63,418 / 412k
🇺🇸Country#9,824 / 62.1k
Revenue, last 30 days
$0

Last 6 months: $4.2k

Total earnings
$20k

Billed in all: $21k

World#141,248 / 412k
🇺🇸Country#23,421 / 62.1k
Per project
$2.8k

$844 in the last 6 months

World#58,338 / 412k
🇺🇸Country#9,730 / 62.1k
Projects, last 6 months
5

Across 7 contracts

0% fixed100% hourly
World#41,746 / 412k
🇺🇸Country#5,872 / 62.1k
Projects in all
7

Across 10 contracts

0% fixed100% hourly
World#236,188 / 412k
🇺🇸Country#33,699 / 62.1k

Earnings, last 30 days

$21.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$21,000$21,250$21,500$21,750Oct 8Oct 23Nov 7

Skill rankings: Top 16% in Intercultural Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #26Intercultural Communication166 freelancers · 🇺🇸 #5Top 16%
  2. #55Cultural Adaptation324 freelancers · 🇺🇸 #3Top 17%
  3. #70RFP Writing296 freelancers · 🇺🇸 #27Top 24%
  4. #272Strategic Planning1,408 freelancers · 🇺🇸 #114Top 19%
  5. #557Spanish3,288 freelancers · 🇺🇸 #42Top 17%
  6. #622Client Management2,926 freelancers · 🇺🇸 #88Top 21%
  7. #682Customer Retention2,511 freelancers · 🇺🇸 #53Top 27%
  8. #685Account Management3,086 freelancers · 🇺🇸 #94Top 22%