Gospel A.

Your workday ended hours ago. The demands didn't. I'm an Executive Assistant, Virtual Assistant, and Operations Assistant with CRM admin support, and I own the follow-through, so you can focus on decisions only you can make. At the executive level, success depends on more than hard work. It depends on consistent execution, organized operations, and someone who keeps the day-to-day moving while your attention stays on the bigger picture. 7 years across sales leadership, banking client operations and executive support. I've handled confidential documentation under strict compliance requirements, led a team of 15+ past targets by over 25%, and built systems that cut how often leadership had to check in on deadlines. 100% Job Success Score on Upwork. I provide Executive Support and Virtual Assistance for businesses that need dependable Administrative Support. That covers Calendar Management, Email Management, Scheduling, File Management, Task Coordination, Project Management in Asana, and accurate Data Entry. I handle Customer Relationship Management and CRM Software, including HubSpot, for lead and customer records, plus Customer Service, Email Communication, and Phone Communication. I work daily in Google Workspace and Microsoft Excel, with clear Communications at every step. WHAT I CAN HANDLE ◆ Executive Assistant: Calendar coordination, inbox management, meeting scheduling, follow ups, task coordination, and confidential information. ◆ Virtual Assistant: Email management, calendar management, scheduling, data entry, file management, documentation, and everyday administrative tasks. ◆ Operations Assistant & Operations Support: Project coordination, task management, process improvement, documentation, workflow organization, and follow up across teams. ◆ CRM Admin Support: HubSpot and Airtable, contact management, pipeline tracking, lead records, data organization, CRM cleanup, and maintaining accurate customer information. ◆ Customer & Client Support: Customer communication, issue resolution, follow ups, and maintaining accurate client records. ◆ Workflow & Automation Support: Identifying repetitive administrative work and using Zapier and n8n to automate recurring tasks and connect business processes. WHERE I'VE MADE A DIFFERENCE ◆ Sales Team Lead: managed a team of 15+, helping them exceed targets by over 25%. ◆ Banking Client Operations: handled 60+ calls and 100+ emails daily while maintaining a 75%+ first-contact resolution rate and managing confidential documentation under strict compliance requirements. ◆ Built and maintained HubSpot and Airtable CRM systems for lead management, pipeline tracking, and customer records. ◆ Built a centralized Asana system for a DTC skincare launch: a five stage content pipeline, timeline, dependencies, and approval tracking that cut how often leadership had to check in. ◆ Built a Trello Project Delivery Hub for a creative agency, bringing design, content, SEO, approvals, and delivery into one system with owners, deadlines, checklists, and automation. ◆ Kept calendars, communications, and confidential records accurate and current, with zero missed follow ups during busy periods. ◆ Coordinated onboarding, tasks, and communication across teams to keep projects and daily operations organized. TOOLS I USE CRM & Business Systems: HubSpot, Airtable, GoHighLevel, Zendesk, QuickBooks Project & Operations: ClickUp, Asana, Trello, Notion, Monday .com Google Workspace: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets Microsoft Office: Microsoft Excel, Outlook, Word, PowerPoint Communication & Automation: Slack, Microsoft Teams, Zoom, Calendly, Zapier, n8n, ChatGPT, Claude WHAT YOU CAN EXPECT ◆ Clear, proactive communication ◆ Reliable follow through and attention to detail ◆ Organized administrative and business operations ◆ Accurate, current CRM and business records ◆ A dependable partner who takes ownership and works with minimal supervision The goal isn't simply to complete tasks. It's to create enough structure that work gets done properly, decisions happen faster, and you spend less time checking on the details yourself. Still here? That usually means you're not looking for someone to simply check tasks off a list. You're looking for someone you can trust to understand the work, take responsibility for it, and follow it through. That's the reputation I work to build on every project. Send me a message, an invitation, or hire me directly. Tell me what needs to get done, and let's get it handled.