Diandra A.

I am a dedicated and self-motivated professional with over 8 years of experience providing leadership and support in client relations, administrative operations, and language services. I specialize in translation, interpreting, and transcription, with over 7 years of combined translation/interpreting experience and more than 1,000 hours of transcription work. I have a proven record of collaborating with internal and external teams to streamline workflows, manage data efficiently, and ensure high levels of client satisfaction. Known for strong analytical and problem-solving skills, I consistently meet deadlines while prioritizing tasks to support organizational goals. My work is precise, culturally aware, and tailored to meet the unique needs of each client. 7+ years of translation and interpreting experience across multiple industries Extensive transcription experience, including time-coded subtitles and audio/video transcription Over 10 years of customer service experience, ensuring excellent client satisfaction Proficient in Microsoft Office Suite, Google Workspace, and Smartsheets Experienced with CRM software, CX platforms, and captioning tools Strong analytical, problem-solving, and workflow optimization skills Skilled in managing deadlines, prioritizing tasks, and collaborating with internal and external teams