Hazziel L.

Social Media Manager & Ecommerce VA | 6 Yrs Experience

Are you looking for a reliable E-Commerce Virtual Assistant who can streamline your operations, deliver excellent customer experience, and keep your content consistent? You just found one. Hi, I’m Hazziel, an E-Commerce Operations, CX & Content Support Specialist with 6+ years of hands-on experience managing and supporting online businesses. I take full ownership of my work, handling your backend operations, supporting your customers, and executing content, so you can focus on scaling your brand. WHAT I CAN DO FOR YOUR BUSINESS CUSTOMER EXPERIENCE & RETENTION -Handle high-volume inquiries with fast, professional responses -Resolve complaints, refunds, disputes, and escalations -Maintain high customer satisfaction and protect your brand reputation PRODUCT & INVENTORY OPTIMIZATION -Manage and optimize product listings -Ensure accurate pricing and real-time inventory updates -Monitor stock levels to prevent stockouts and lost sales ORDER FULFILLMENT & DELVERY EFFICIENCY -Process, verify, and track orders with high accuracy -Coordinate with suppliers and shipping partners -Ensure smooth, timely dispatch and delivery CONTENT & MARKETING SUPPORT -Schedule and organize social media content -Write engaging captions aligned with your brand voice -Design statics, carousels, and promotional materials -Edit reels and short-form videos for visibility and engagement -Support content planning and organization WHY CLIENTS WORK WITH ME - 6+ years real e-commerce experience - 98% customer issue resolution rate - Detail-oriented, organized, and reliable - Fast learner who adapts quickly to any tools or workflows - Experience supporting multiple industries including e-commerce, healthcare, legal, veterinary, and personal brands EXPERIENCE E-Commerce Operations & Fulfillment Lead FMG Frozen Meat Supplier | 2018 – 2024 -Managed end-to-end operations with 100% on-time delivery -Maintained inventory accuracy and prevented overselling -Handled customer support with a 98% resolution rate -Supported content creation for marketing and brand visibility E-Commerce Virtual Assistant (Freelance) 2024 – Ongoing -Manage operations, customer support, and content execution -Create and schedule content including captions, statics, and reels -Organize workflows and systems for efficiency -Support content planning and creation across industries including legal, healthcare, veterinary, photography, and personal brands, adapting strategy and messaging to each audience LET’S WORK TOGETHER If you’re looking for a dependable, detail-oriented Virtual Assistant who can manage your operations, support your customers, and keep your content consistent, I’m ready to help. Send me a message and let’s discuss how I can support your business.