Katte L.

Connecting customers, founders, and internal teams by turning scattered requests into clear next steps and clean follow‑through across operations, support, and admin work. Recently, I’ve supported businesses as a Client Support Specialist, handling inbound questions, tracking requests through their portal and internal tools, and maintaining accurate, audit‑ready notes while moving issues toward resolution. I've also completed freelance UX website evaluation projects, reviewing user flows, documenting friction points, and sharing prioritized, plain‑language recommendations that help founders improve clarity, navigation, and customer experience. My background includes customer care and logistics coordination, academic research in neuro‑linguistics, and supervisory experience in fast‑paced environments where details and timing matter. Strengths include clear written and verbal communication, structured documentation, data entry and verification, and proactive stakeholder updates across channels like email, phone, Slack, and ticketing tools such as Zendesk. If you need someone who can plug into your existing systems, keep cross‑team communication aligned, and quietly keep operations and client work moving, that’s where I do my best work.