Nicole B.

Are you looking for a bilingual, detail-oriented VA who can run point on CRM, events, travel, and admin — no hand-holding required? I've spent 18+ years managing operations, client communications, and event logistics at a luxury hospitality venue in the Dominican Republic. I've set up Pipedrive CRM from scratch, built lead follow-up sequences, written proposals, brochures, and client contracts, and managed vendors — all in English and Spanish. I also support a hospitality and events venue in Australia remotely. There, I showed the team how much revenue was slipping away when inquiries didn't get a timely reply — putting a dollar value on missed follow-ups so they could see the real cost and act on it. I'm a Fora Travel advisor, and I've been planning complex trips for years: a 19-traveler, multi-family itinerary across Lisbon, Porto, and Madrid; Italy (Rome, Florence, Milan, Lake Como) with restaurant, winery, and attraction reservations; and multi-city U.S. trips. What I can do for you: — CRM setup, automation, and lead follow-up (Pipedrive, Asana) — including sequences so inquiries get a same-day response — Inbox and calendar management (Google Workspace, Microsoft 365) — Bilingual (EN/ES) client communications and documents — FAQs, quotes, proposals, contracts — Event planning — guest lists, vendor coordination, and messaging that turns interest into bookings — Travel planning — itineraries, hotel research, restaurant and experience reservations, group trips — Research, reporting, and administrative support I work independently, communicate proactively, and treat your business with the same care I give my own. Based in the Dominican Republic (ET-friendly hours), I typically respond within a few hours. Ready to take this off your plate? Send me a message — I'd love to learn about your project.