Kaitlyn A.
Virtual Assistant | Email & Chat Support | Customer Service Specialist
Hi there! 👋 I’m Kaitlyn — a dedicated Virtual Assistant and Customer Service Specialist with over 10 years of experience helping businesses stay organized, professional, and connected. I specialize in email management, chat support, data entry, scheduling, and administrative assistance — all the behind-the-scenes tasks that keep your business running smoothly. I pride myself on delivering quick responses, accurate work, and excellent communication — without ever needing to be on the phone. Throughout my career, I’ve supported teams across sales, customer service, and operations, handling everything from lead generation and inbox organization to client follow-ups and order coordination. My goal is to take tasks off your plate so you can focus on what truly matters in your business. Here’s what I can help with: • 📧 Email & Chat Support • 🗂️ Data Entry & CRM Updates • 📅 Scheduling & Calendar Management • 💬 Customer Service • 📈 Lead Generation & Research • 🧾 Order Processing & Admin Tasks Clients describe me as dependable, detail-oriented, and proactive — someone who doesn’t just complete tasks but anticipates needs and solves problems before they happen. If you’re looking for a reliable remote assistant who takes initiative and communicates clearly, I’d love to support your team! :)
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $18,599$19k
$12k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Photography
Ranked by MRR among everyone on Upwork with the skill.
- #73Email1,368 freelancers · 🇺🇸 #19Top 5%🇺🇸#19 of 190
- #155Photography5,410 freelancers · 🇺🇸 #64Top 3%🇺🇸#64 of 1,875
- #372Phone Communication6,538 freelancers · 🇺🇸 #82Top 6%🇺🇸#82 of 590
- #394Phone Support5,090 freelancers · 🇺🇸 #32Top 8%🇺🇸#32 of 279
- #610Sales9,827 freelancers · 🇺🇸 #123Top 6%🇺🇸#123 of 1,248
- #767Technical Support11,267 freelancers · 🇺🇸 #78Top 7%🇺🇸#78 of 607
- #1,358Lead Generation26,344 freelancers · 🇺🇸 #249Top 5%🇺🇸#249 of 2,065
- #2,177Customer Service37,168 freelancers · 🇺🇸 #300Top 6%🇺🇸#300 of 3,160