Tessa A. S.

Ecommerce & Operations Manager | Customer Success | Account Management

I help e-commerce brands and growing businesses run smoother, serve customers better, and scale without the operational chaos. With 5+ years of experience across operations, customer success, and account management, and a Bachelor's in Business Administration from IE University, I've worked with brands across the UK and Spain managing complex day-to-day operations, multichannel logistics, and customer relationships end to end. What I've delivered: * Reduced fulfillment errors and operational costs through SKU structure, quality controls, and barcode systems * Managed PO coordination and stock replenishment across 30+ brands and 900+ SKUs * Led a full 3PL logistics migration of 400+ SKUs with zero disruption to operations * Drove +110% channel growth managing a strategic B2B partnership end to end * Delivered +338% revenue growth through multichannel acquisition campaigns How I can help you: * E-commerce operations: Shopify management, catalogue, pricing, and product listings * Inventory planning, stock replenishment, and purchase order coordination * 3PL coordination, inbound logistics, and shipment tracking * Customer success and support: Gorgias, CRM, NPS, and ticket management * Account management and B2B relationship management * Operational reporting, KPI dashboards, and process improvement * Vendor and supplier onboarding and relationship management I work best with brands that are scaling and need someone who takes full ownership. Not just someone who executes tasks, but someone who thinks ahead, communicates clearly, and keeps things moving. Fluent in English and Spanish. Available across EU and US time zones. Let's talk about what you need!