Kathleen G.

Dispute Manager / Recruitment / Customer Service / General VA

Hi! I’m Kathleen Gutierrez, a dedicated Dispute Manager and Client Account Specialist with over 5 years of experience handling e-commerce, customer service, and financial support operations. I currently manage dispute cases across Shopify, PayPal, Klarna, Airwallex, Stripe, and other payment platforms, ensuring that every issue is resolved quickly, accurately, and in line with company policy. My role involves investigating chargebacks, coordinating with payment providers, and maintaining clear communication with both customers and internal teams — all while protecting brand reputation and customer satisfaction. Before specializing in dispute management, I worked in client account management, operations, and recruitment, supporting teams of up to 270 employees in the U.S. across industries such as food, hospitality, and healthcare. My experience has equipped me with excellent communication, problem-solving, and coordination skills that help me thrive in fast-paced, detail-oriented environments. Core Skills & Strengths: Dispute & Chargeback Management (Shopify, PayPal, Klarna, Stripe, Airwallex) Client & Account Relationship Management Recruitment and Operations Support CRM Tools, G-Suite, and Email Management Excellent Communication, Negotiation & Critical Thinking Skills I take pride in providing efficient, organized, and trustworthy service — ensuring smooth operations for my clients while maintaining professionalism in every interaction. Let’s connect! I’d love to help your business handle disputes, support customers, or manage operations with accuracy and care.