Jade A.

I began my career in property insurance and mortgage processing, specializing in residential homes, land parcels, and commercial establishments across the United States. For over three years, I was part of a team responsible for managing the full documentation lifecycle required for insurance and mortgage approvals. My work involved reviewing and verifying property titles, compiling legal and ownership records, inputting accurate data into internal systems, and ensuring compliance with state and federal regulations—including precise land measurements using metes and bounds. This role demanded meticulous attention to detail, strong data management skills, and a solid understanding of real estate protocols. Collaboration with legal teams, surveyors, and financial institutions was essential to ensure all regulatory requirements were met prior to claim initiation or mortgage finalization. Following this, I transitioned into a finance-focused department within the same organization, where I managed bill settlements and tax-related matters for individual properties. My responsibilities included monitoring payments for utilities, property taxes, and homeowners association dues; coordinating with service providers and tax offices to avoid disruptions and penalties; and calculating accurate payoffs for refinanced or sold properties. This position strengthened my expertise in financial documentation and municipal payment systems. Currently, I serve as a Social Media Consultant for an international airline. In this role, I assist passengers across various digital platforms, handling flight bookings, seat selections, baggage arrangements, and special service requests. I also manage rebookings due to schedule changes, guide passengers through refund and claims processes, and respond to general travel inquiries. With over two years in this position, I continue to contribute to customer satisfaction and brand reputation through prompt, courteous, and solution-oriented support. My role requires strong communication skills, real-time problem-solving, and fluency in airline systems and protocols.