Jessica P.
Client Relationship Management: Onboarding/CRM/Sales/Building Trust
I’m a relationship-driven professional with over 10 years of experience helping businesses strengthen client trust, improve retention, and achieve sustainable growth. I specialize in building long-term partnerships through clear communication, strategic planning, and exceptional client onboarding experiences. Throughout my career, I’ve led initiatives that enhance customer success and sales performance—designing scalable systems, managing key accounts, and aligning cross-functional teams to deliver measurable results. My expertise lies in transforming new client relationships into lasting partnerships by guiding them through every stage of the customer journey with transparency, care, and strategy. Core Skills & Expertise: Customer Success Strategy • Client Retention & Growth • Executive Relationship Building • Onboarding & Adoption Management • CRM & SaaS Tools • Process Optimization • Renewal & Expansion Strategy • Cross-Functional Collaboration • Data & Trend Analysis
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9k
Billed in all: $17,021$17k
$9k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Sales Leads
Ranked by MRR among everyone on Upwork with the skill.
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- #26Partnership Agreement232 freelancers · 🇺🇸 #15Top 11%🇺🇸#15 of 82
- #58Sales Funnel Implementation616 freelancers · 🇺🇸 #15Top 9%🇺🇸#15 of 76
- #60Sales Leads776 freelancers · 🇺🇸 #6Top 8%🇺🇸#6 of 55
- #64Customer Acquisition639 freelancers · 🇺🇸 #19Top 10%🇺🇸#19 of 116
- #76Leadership Development699 freelancers · 🇺🇸 #32Top 11%🇺🇸#32 of 290
- #96Contract Negotiation953 freelancers · 🇺🇸 #33Top 10%🇺🇸#33 of 303
- #165Customer Onboarding1,245 freelancers · 🇺🇸 #21Top 13%🇺🇸#21 of 178