Marjorie L.

I help e-commerce store owners and small online businesses manage customer inquiries, refunds, order tracking, and Shopify store operations so they can provide exceptional customer experiences while focusing on growing their business. With 10+ years of experience in customer service, sales, and virtual assistance, I specialize in solving customer problems professionally and efficiently. I thrive in roles that combine direct customer interaction with organized administrative support, ensuring smooth operations and satisfied customers. My expertise includes: - Email, chat, and limited phone support for e-commerce customers - Shopify order management, returns, and replacements - Tracking shipments and coordinating with carriers - CRM management and data organization - Upselling and assisting customers with purchase decisions - Calendar management and scheduling appointments - Maintaining accurate spreadsheets and reports in Google Sheets & Excel I’m passionate about creating positive customer experiences, streamlining operations, and helping businesses scale efficiently. I enjoy working with Shopify store owners, real estate businesses, and small business clients who value reliable and professional support.