Jeric C.

Fast, friendly, accurate email and live chat support that keeps your customers happy and your inbox at zero. I'm an e-commerce customer support specialist with 10+ years in online retail, from order fulfilment to running the support inbox for Shopify and WooCommerce brands. At Keep That Pump I managed customer support for several online stores, handling hundreds of email and chat enquiries every day in Gorgias. I cleared inbox backlogs, brought response times down, and fixed the fulfilment and tracking problems that kept creating repeat tickets. Before that I spent 5 years in e-commerce logistics, so I know exactly what happens to an order after checkout and can answer shipping questions accurately the first time. What I handle for you • Email and live chat support with fast, on-brand replies • Order status, tracking, shipping delays, and lost packages • Returns, exchanges, refunds, and cancellations, following your policy • Angry customers and escalations, handled calmly, with the goal of keeping the customer • Inbox clean-up: clearing backlogs, tagging, and organizing views • Macros, canned replies, and FAQ or help-centre articles in your brand voice • Working alongside AI support tools: reviewing AI replies, taking over handoffs, and improving the answers they draw on • Weekly reports on ticket volume, response times, and top customer issues Help desks: Zendesk, Gorgias, Freshdesk, Intercom, Gladly, Re:amaze, Help Scout, Kustomer, Front, Zoho Desk, HubSpot Service Hub, Salesforce Service Cloud, eDesk Live chat: Tidio, LiveChat, Tawk.to E-commerce: Shopify, WooCommerce, AfterShip, ShipStation, Loop Returns, Recharge, Klaviyo, Yotpo AI support: Gorgias AI Agent, Zendesk AI, Intercom Fin, ChatGPT How I work: native-level English and Tagalog, available 30+ hours a week, and happy to cover US hours. I write the way your brand talks, never like a script. If your inbox is growing faster than your team, send me a message. I can usually start within 24 hours.