Somaya ahmed mohamed z.
Customer Support Specialist | Email & Chat Support
I’m a Customer Support Specialist with experience handling high-volume email and chat inquiries for a large global retail organization. I’m used to working in fast-paced environments where accuracy, patience, and clear communication are essential. Whether it’s assisting with billing questions, account issues, or general customer concerns, I focus on creating a smooth and positive experience every time. Skilled in: • Email & Chat Support • Billing & Account Assistance • CRM and Ticketing Systems • English & Arabic Communication
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.7k
Billed in all: $10,091$10k
$2.2k in the last 6 months
Across 4 contracts
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Arabic
Ranked by MRR among everyone on Upwork with the skill.
- #4Website Navigation37 freelancers · 🇪🇬 #1Top 11%🇪🇬#1 of 1
- #9Data Logistics102 freelancers · 🇪🇬 #1Top 9%🇪🇬#1 of 1
- #45Customer Service Analytics287 freelancers · 🇪🇬 #2Top 16%🇪🇬#2 of 14
- #68Arabic1,208 freelancers · 🇪🇬 #28Top 6%🇪🇬#28 of 436
- #167Supply Chain & Logistics1,161 freelancers · 🇪🇬 #2Top 14%🇪🇬#2 of 13
- #1,145CRM Software8,314 freelancers · 🇪🇬 #13Top 14%🇪🇬#13 of 108
- #1,321English17,148 freelancers · 🇪🇬 #27Top 8%🇪🇬#27 of 317
- #1,995Online Chat Support11,527 freelancers · 🇪🇬 #29Top 17%🇪🇬#29 of 161