Chieng M.

300+ clients | Award Winning : AI & Data | Automation & Governance | AI & Enterprise Architect Fractional Head of AI Products & Agentic Automations for Startup-SMB–Mid-Market. Provide AI agents, multi-CRM & ERP implementation & automations & BI copilots and data agents. Outcomes: +10–25% win rate, -40–70% manual work, MVP ≤30 days. Revenue Acceleration: Product market fit (PMF) to Go-To-Market (GTM) in ≤120 days. Business Experience: Startup to IPO to M&A I help founders and VPs ship auditable AI that pays for itself—fast. Ex-Global VP of Innovation (Blue Prism) and Head of Product at neuralapps.ai; led 300+ demos/pilots across regulated industries - healthcare, banking & financial services, oil & gas, and manufacturing. I design and deliver agentic apps, multi-CRM & ERP automations (Zoho | HubSpot | Salesforce | HighLevel | Oracle | SAP | Dynamic 365), and BI copilots with governance built in. What I deliver: • Agentic apps & chatbots: sales ops, support, BI copilots (Power BI, IBM Cognos, Looker, Tableu). • Multi-CRM & ERP automation & Revenue Operations: leads→deals, routing, campaigns, commissions, social. • Data pipelines & observability: Snowflake, SQL Server/Azure SQL, Redshift; lineage & logs. • Risk & compliance: ISO 27001/42001-aligned guardrails, evidence-by-design. Business outcomes: • +10–25% qualified pipeline & win rate • −40–70% manual effort • 30-day MVPs with cost guardrails, runbooks, and handoff. How I work: Fixed-price milestones, clear SLAs, and measurable KPIs. I partner with SMB & mid-market teams needing enterprise-grade AI—without enterprise bloat. Starter: 1-week discovery sprint to validate use cases, ROI, and a 30-day build plan. Platforms (Hands-On & Architecture) - ERP/Finance & Ops: Oracle Cloud ERP, NetSuite, PeopleSoft, SAP ECC / S/4HANA, Infor (CloudSuite/CSI), MRP - CRM/RevOps/Service: Salesforce, Zoho CRM, Odoo, ServiceNow (ITSM/HRSD/CSM), Demand/LeadGen Cloud & Data: AWS (EKS, Lambda, API GW, MSK, RDS/Aurora, DynamoDB, S3/Glue/Redshift), Azure (AKS, Functions, APIM, Event Hubs/Service Bus, Synapse, Purview), Postgres/SQL Server, Redis, MongoDB Integration & APIs: REST/GraphQL/gRPC, Kafka/Event Hubs, iPaaS/ESB, outbox/inbox, saga orchestration, RPA DevSecOps & Platform: Terraform/Bicep, Helm, GitHub Actions/Azure DevOps, GitOps (Argo/Flux), OPA/Gatekeeper, Trivy/Snyk, Vault/Key Vault, Prometheus/Grafana AI & MLOps: RAG/Vector DBs, MLflow, feature stores, model risk, guardrails, prompt governance, observability