Ngozi O.

Hi there! Imagine never missing a revenue-generating opportunity again. Every delayed response, missed follow-up, or disorganized pipeline can cost a business thousands, and that’s exactly where I step in. I have managed high-volume client interactions for inbound and outbound sales, optimized workflows, handled objections effectively, and built strong client relationships, all while maintaining a 95% client satisfaction rate. In previous roles, I’ve grown recurring revenue by $78,000–$98,000 in just four months. I’ve successfully led and coached remote teams, managed 24/7 support operations including shift planning, escalations, and priority workflows, and developed SOPs, templates, and scripts that scale operations efficiently. I track team performance, enforce accountability through KPIs, and ensure every lead is treated as a revenue opportunity so no potential is ever wasted. Here’s what I can take off your plate: • Manage high-volume inbound and outbound client interactions across email, SMS, phone, chat, and CRM • Deliver fast, professional customer support via email, SMS, phone, chat, and CRM • Maintain and enhance client satisfaction and relationships, ensuring long-term loyalty through structured follow-ups • Drive recurring revenue growth by nurturing leads, handling objections, and supporting consultative selling • Manage and optimize CRM pipelines to maximize sales opportunities • Lead and coach remote teams, building high-performing support operations • Create SOPs, templates, and scripts that standardize processes and scale operations • Plan shifts, handle escalations, and track performance KPIs • Optimize workflows and operational systems for efficiency and scalability If you’re ready to turn every inquiry into revenue and streamline your operations, I’d love to discuss how I can help. Send me a message, let’s get started.