Guia II D.
Strategic Trainer & PM SaaS, IT, Academe, Cross-Industry Expert
With over 20 years' experience across travel, finance, IT, customer service, and academe. I bring a strong mix of technical problem-solving and people-focused leadership. Skilled in CRM administration and automation, I streamline processes, resolve complex issues, and support clients with clear documentation and knowledge sharing. I’ve led cross-functional teams, managed large projects, and delivered training programs that boost adoption and organizational capability. My combined corporate SaaS and academic experiences give me a holistic view of business dynamics and the value of continuous improvement.
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Sep 2026)
Read daily since Oct 13, under 30 days
Billed in all: $2,639$2.6k
$2.5k in the last 6 months
Earnings, last 30 days
Tracked from Oct 13, 2026.
Skill rankings: #1 in 1 skill of 9
Rarest: top 8% in Technical Writing, of 4,718. Ranked by MRR among everyone on Upwork with the skill.
- Requisite Software PRM2 freelancers · 🇵🇭 #1Top 50%🇵🇭#1 of 1
- #9Technical Documentation Management89 freelancers · 🇵🇭 #2Top 10%🇵🇭#2 of 16
- #209Training & Development1,511 freelancers · 🇵🇭 #60Top 14%🇵🇭#60 of 365
- #338Software QA2,245 freelancers · 🇵🇭 #31Top 15%🇵🇭#31 of 209
- #362Technical Writing4,718 freelancers · 🇵🇭 #37Top 8%🇵🇭#37 of 366
- #425AI Content Creation3,795 freelancers · 🇵🇭 #40Top 11%🇵🇭#40 of 292
- #961SaaS6,440 freelancers · 🇵🇭 #70Top 15%🇵🇭#70 of 337
- #1,012CRM Software8,314 freelancers · 🇵🇭 #225Top 12%🇵🇭#225 of 1,776