Danyal A.

Your customers deserve fast, friendly, and reliable support — and that’s exactly what I deliver. Hi, I’m Danyal. I’ve been working in customer support and virtual assistant roles since 2017, mostly with US-based teams in insurance, restoration, and construction. I handle phone, email and chat support, manage CRMs, coordinate field appointments, and keep documentation spotless — so your customers get fast, accurate replies and your operations stay on track. If you need someone who’s calm on the phone, quick on email, and thorough with CRM updates — I can help. I’m friendly, punctual, and used to working remotely with distributed teams. What I can do for you *Live customer support: phone, email, and chat *Ticket and CRM management (data entry, updates, follow-ups) *Lead qualification and appointment scheduling *Claims support and documentation handling *Follow-ups for receivables and insurance communications *Daily reporting and coordination with field teams Work style & communication I reply quickly, log everything in the CRM, and keep stakeholders updated. I prefer to set clear expectations up front (SLA for replies, handoff process, escalation steps) so clients see consistent results from day one. Experience highlights *Managed ad-generated leads and CRM follow-ups for Zavza Seal (2024–2025). *Handled insurance communications, claims support, and collections for Construct Me Now (2020–2023). *Supported remote claims teams with documentation and client communication at Paul Davis Restoration (2017–2020). Tools I use RingCentral, Xactimate, Google Workspace, Microsoft Office, and most CRMs. Languages English Full professional proficiency If you want dependable, professional customer support that improves client satisfaction and keeps operations tidy, send me a message — I’d be happy to discuss how I can help your team.