Chinonye A.

Your customers remember two things: when something went wrong and nobody helped, and when something went wrong and someone actually fixed it. I make sure they remember the second one. I support ecommerce and online businesses with end to end customer service operations across email, chat, and ticketing platforms. From handling order issues, returns, and exchanges to managing escalations and keeping retail partners informed, I take full ownership of the customer experience so founders and operators can focus on growth. I have hands on experience with Gorgias, Zendesk, Freshdesk, Intercom, HubSpot, and GoHighLevel, and I work in Shopify daily for order management and customer visibility. I understand how ecommerce operations actually run, not just the support side of it, which means I can collaborate with fulfillment, production, and marketing teams without needing to be managed. I do not just close tickets, I think like an operator and look at what is generating them, then work to reduce volume over time by improving workflows, and flagging root causes to the right people. I have supported high volume environments, managed wholesale account communication, built operations systems in Trello, and maintained SLA standards across multiple channels simultaneously. I am calm under pressure, consistent with follow through, and my communication always reflects the brand I am representing. What I can take off your plate: ▪️ Email, live chat, and SMS support ▪️ Order management, returns, and exchanges via Shopify ▪️ Ticket management ▪️ Wholesale and retail partner communication ▪️ Escalation handling with speed and professionalism ▪️ CRM updates, inbox management, and admin support I am a strong fit for: ▪️ Ecommerce and Shopify brands scaling their support operations ▪️ Apparel, beauty, and consumer product businesses ▪️ SaaS companies needing reliable customer facing support ▪️ Founders who need someone to take full ownership without constant supervision I bring the tools, the experience, and the mindset to make your customer experience a competitive advantage rather than a bottleneck. If that is what you are looking for, send me a message and let us talk about how I can help.