Denis M.

Most businesses don't need more people. They need the repetitive 60% of the work to run itself. That's what I build. Automation systems that handle CRM, inbound calls, email and reporting on their own — and keep running after I hand them over. 1000+ hours across two long-term clients here on Upwork. Both contracts still active. I don't do one-off gigs; I build systems that stay in production. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT I BUILD ▸ AI Voice Agents Phone agents that answer inbound calls 24/7, handle inquiries and book appointments straight into your calendar. Evenings, weekends, holidays — no missed calls, no answering service. ▸ CRM & Lead Systems Lead capture, contact creation, follow-up sequences, reminders — fully automated. No lead falls through the cracks, no matter how busy the team is. Including ActiveCampaign integration and AI-driven nurturing sequences. ▸ AI Support Chatbots Custom bots for online education platforms: student onboarding, course guidance, Q&A and support — so schools scale operations without scaling the support team. ▸ Email Automation AI analyzes incoming mail and generates ready-to-send draft responses. Standard inquiries stop eating your team's morning. ▸ Content Automation Raw photos in, finished videos and social posts out — published to Instagram, Facebook and LinkedIn automatically. No designer or copywriter needed for every piece. ▸ Accounting & Reporting End-to-end bookkeeping automation: no manual data entry, fewer errors, real-time financial visibility. Plus automated weekly performance reports and market-data research reports. ▸ Internal Operations Project onboarding with automatic task creation and team notifications. Lead routing by availability. Deal-activity monitoring with automatic reminders. Document management with folder creation and access assignment. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHO I WORK WITH Small and mid-sized businesses where a few people carry too many manual processes. I have a business degree (BWL, University of Vienna) — so I look at what a process costs you before I look at how to build it. You get a system that pays for itself, not a technically impressive one. Based in Vienna. Native-level German, fluent English and Russian — I work directly with DACH clients in German, no translation layer. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STACK n8n · ActiveCampaign · Superchat · LLM & AI agent integrations · CRM systems · social media and messenger APIs · calendar and booking systems · accounting software integrations · cloud storage · custom full-stack when the workflow needs it ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Send me the process that's costing you the most hours right now. I'll tell you straight whether it's worth automating — and roughly what it takes.