Mariam E.

CRM & Helpdesk Expert | Zendesk, Intercom, Zoho, Freshdesk, Freshsales

💲𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐥𝐨𝐬𝐢𝐧𝐠 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐢𝐜𝐤𝐞𝐭𝐬, 𝐥𝐞𝐚𝐝𝐬, 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐨𝐥𝐥𝐨𝐰 𝐮𝐩𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐟𝐚𝐥𝐥𝐢𝐧𝐠 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐜𝐫𝐚𝐜𝐤𝐬? ⭐⭐⭐⭐⭐ Honestly, Mariam is one of the greatest people to work with. She just started a lifelong working relationship with me, and her work is top-tier. I will continue to work with her ✅ 𝐙𝐨𝐡𝐨 𝐎𝐧𝐞, 𝐙𝐨𝐡𝐨 𝐃𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐫𝐞𝐚𝐭𝐨𝐫, 𝐙𝐨𝐡𝐨 𝐁𝐨𝐨𝐤𝐬, 𝐙𝐨𝐡𝐨 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬, 𝐙𝐨𝐡𝐨 𝐅𝐥𝐨𝐰 & 𝐃𝐞𝐥𝐮𝐠𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 ✅ 𝐂𝐑𝐌, 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 ✅ 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 & 𝐆𝐨𝐫𝐠𝐢𝐚𝐬 ✅ 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬, 𝐀𝐏𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐖𝐞𝐛𝐡𝐨𝐨𝐤𝐬 I help businesses audit, implement, optimize, automate, and integrate CRM and customer support systems. Over the last 3 years, I've worked on CRM, helpdesk, customer support, automation, and integration projects for 20+ businesses using 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐙𝐨𝐡𝐨 𝐂𝐑𝐌/𝐙𝐨𝐡𝐨 𝐎𝐧𝐞, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥, 𝐅𝐫𝐞𝐬𝐡𝐬𝐚𝐥𝐞𝐬, 𝐚𝐧𝐝 𝐏𝐢𝐩𝐞𝐝𝐫𝐢𝐯𝐞. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐂𝐑𝐌 & 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ✓ 3+ Years of CRM & Helpdesk Experience ✓ 20+ Businesses Supported ✓ Multiple End-to-End CRM & Helpdesk Implementations ✓ CRM, Support, Automation, Integration & Reporting Systems Built ✓ Experience Across Zoho, HubSpot, Zendesk, Intercom, Freshdesk & More 𝐌𝐘 𝐖𝐎𝐑𝐊 𝐈𝐍𝐂𝐋𝐔𝐃𝐄𝐒: 𝐂𝐑𝐌 𝐒𝐞𝐭𝐮𝐩, 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 ✓ CRM setup and implementation ✓ CRM architecture and data structure ✓ Sales pipelines and deal stages ✓ Lead management and lifecycle stages ✓ Lead routing and ownership rules ✓ Workflow automation ✓ Reporting and dashboards ✓ CRM migration and data migration 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 & 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐒𝐞𝐭𝐮𝐩 ✓ Ticketing system implementation ✓ Inbox and ticket routing ✓ Triggers, automations and macros ✓ SLAs and escalation workflows ✓ Knowledge Base / Help Center setup ✓ CSAT and customer experience workflows ✓ Reporting and support dashboards ✓ Email, chat, WhatsApp, SMS and phone support 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 Intercom Fin AI • Zendesk AI Agents • Zoho Zia • SalesIQ • Gorgias Automation • Chatbots I use AI and automation to reduce repetitive work, improve response times, qualify leads faster, and streamline customer support. 𝐂𝐑𝐌 & 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 REST APIs • Webhooks • OAuth • Zapier • Make • n8n • Zoho Flow I integrate CRM and support systems with Shopify, Slack, Stripe, WhatsApp, Calendly, Klaviyo, Jira, Twilio, Aircall, and other third-party applications. 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬 I build reporting for pipeline performance, lead conversion, ticket volume, response times, SLA performance, agent workload, CSAT, and customer support operations. 𝐀𝐮𝐝𝐢𝐭𝐬, 𝐂𝐥𝐞𝐚𝐧𝐮𝐩𝐬 & 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 I audit existing CRM and helpdesk systems, identify gaps, optimize workflows, troubleshoot integrations, restructure systems, and handle CRM or helpdesk migrations. I build CRMs and support systems that keep working long after I log off. Everything is documented, and every workflow gets a loom walkthrough. If I got hit by a bus tomorrow, your system would still run Monday morning, and your team would know exactly how. Message me with what’s broken, what you’ve tried, and what needs to work by when. I’ll tell you what I’d fix first, how I’d approach it, and what it will actually cost, no discovery-call-sales-pitch theater. 📩 𝐋𝐞𝐭'𝐬 𝐟𝐢𝐱 𝐲𝐨𝐮𝐫 𝐂𝐑𝐌 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐲𝐬𝐭𝐞𝐦. 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐡𝐞𝐚𝐫𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮 𝐬𝐨𝐨𝐧. Intercom, Zendesk, Zoho CRM, Zoho Platform, Zoho Creator, Zoho Books, Zoho Analytics, Zoho Desk, Zoho Projects, Freshdesk