Kristin S.

I’m a psychology student and experienced client-support professional with a strong background in behavioral health, healthcare customer service, and in-home care. I bring a calm, empathetic communication style and a track record of helping people feel understood, supported, and taken care of. Over the last several years, I’ve worked in roles that required high attention to detail, emotional intelligence, and problem solving — from assisting clients in home-care settings to guiding callers through behavioral health resources, authorizations, and claims questions. I’m skilled at breaking down complex information, creating a sense of safety, and delivering clear, accurate support even under pressure. What I do best: • Behavioral health and emotional-support customer service • Patient / client communication • Insurance verification & claims assistance • Medical terminology & EMR navigation • Data entry and documentation • Care coordination and follow-up • Administrative and virtual support tasks