Mary Grace D.

Hi! I’m an Operational Support / Customer Service Specialist with experience in Shopify, helpdesk tools, and Help Scout. I help online stores and small businesses stay organized, manage daily support tasks, and provide clear, friendly, and fast customer service. I’ve handled many types of inquiries, including order updates, refunds, tracking issues, product questions, backend updates, and general customer concerns. I always make sure customers feel heard, understood, and supported. On the operational side, I can help with keeping support workflows organized, updating order information, monitoring task lists, tracking issues, coordinating small admin tasks, and making sure daily processes run smoothly. I also use AI tools to stay organized and more productive, such as managing information, improving workflows, and tracking tasks, but I always review and validate everything myself to ensure accuracy and quality. What I can help with: * Shopify customer support orders, refunds, tracking, backend updates * Help Scout email support & ticket handling * Helpdesk operations and customer care * Daily operational support and admin task tracking * Order updates, issue tracking, and workflow organization * Friendly, simple, and clear communication * Handling complaints and turning them into positive experiences * Using AI tools for productivity while keeping full manual oversight I’m reliable, patient, and easy to work with. If you need someone who can keep your support inbox organized, respond quickly, support your daily operations, and take great care of your customers, I’d be happy to help.